Tag: Source Open Source

To Be Customer-Obsessed, Firms Must Also Be Technology-Obsessed

By editor@techworld.com (Forrester Analysts) Igniting a culture of customer experience is important. Relentlessly improving the operating model to put customers first is also important. But without the right customer-serving business technology in place, customers …read more Source:: Open Source

Syncplicity Gets Its Own Independence Day

By editor@techworld.com (Forrester Analysts) It’s been a busy couple of weeks for major players in the increasingly colliding enterprise content management (ECM) and enterprise file sync and share (EFSS) markets. Hot on the heels …read more Source:: Open Source

Data today keeps the doctor away

By editor@techworld.com (Forrester Analysts) In scanning through my O’Reilly Data Newsletter, I noticed A Healthy Dose of Data, an MIT Sloan case study on the data and analytics culture at Intermountain, a healthcare network …read more Source:: Open Source